Sienna Stone Counseling & Wellness ("Sienna Stone," "we," "our," or "us") is committed to protecting your privacy and safeguarding the personal information you choose to share with us. This Privacy Policy explains what information we collect through www.siennastonecounseling.com, how we use it, when it may be shared, and the choices available to you regarding your information.
This Privacy Policy applies only to information collected through our website. If you become a client of Sienna Stone Counseling & Wellness, your protected health information is governed by our separate Notice of Privacy Practices, which will be provided before services begin.
Information We Collect
Information You Voluntarily Provide
When you use our website, you may voluntarily provide personal information, including:
- Your name
- Email address
- The type of service you are seeking (e.g., individual therapy or couples therapy)
- Information you choose to include in your message
Our contact form is intended for general inquiries and appointment requests only. Please do not submit confidential medical, mental health, or other sensitive health information through this form.
Submitting information through our website does not establish a therapist-client relationship.
Appointment Requests
If you request an appointment through our website, we may collect the information necessary to contact you and coordinate scheduling.
Appointment requests and client communications may be managed through our secure electronic health record (EHR) platform, SimplePractice.
Professional therapy services are available only to individuals who are physically located in Illinois or the District of Columbia at the time services are provided.
Client Portal
Existing clients may access the secure SimplePractice Client Portal through links provided on our website.
The Client Portal is operated by SimplePractice and is subject to its own privacy and security practices. Information submitted through the Client Portal is encrypted and protected in accordance with applicable federal privacy and security standards.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- General geographic location
This information helps us maintain website security, improve website performance, and better understand how visitors use our website.
Cookies and Analytics
Our website uses cookies and similar technologies to support website functionality and improve your browsing experience.
We also use Google Analytics to better understand how visitors use our website. Google Analytics collects information such as pages visited, time spent on the website, browser type, device information, and general geographic location. This information is aggregated and does not personally identify individual visitors.
Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
How We Use Your Information
Information collected through our website may be used to:
- Respond to your inquiries
- Schedule appointments or consultations
- Communicate regarding services you have requested
- Improve our website and user experience
- Maintain website security
- Comply with applicable legal and professional obligations
We use only the information reasonably necessary for these purposes.
How We Share Information
We respect your privacy.
We do not sell, rent, or share your personal information with third parties for advertising or marketing purposes.
We may share information only when reasonably necessary to:
- Respond to your request
- Operate our practice
- Provide services you have requested
- Maintain our website
- Comply with applicable law
- Protect the rights, safety, or security of our practice, our clients, or others
We work only with service providers who assist in operating our practice and who are expected to maintain appropriate safeguards for personal information.
Third-Party Service Providers
To operate our website and practice, we may utilize trusted third-party service providers, including:
- SimplePractice (electronic health records, secure client portal, and scheduling)
- Google Workspace (business email)
- Google Analytics (website analytics)
- Netlify (website hosting)
These providers receive only the information necessary to perform the services they provide on our behalf.
Website Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect information submitted through our website.
While we strive to use commercially reasonable security measures, no method of electronic transmission or online storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Email Communications
Email is not considered a completely secure method of communication.
If you choose to contact us by email or through our website, you acknowledge the inherent privacy risks associated with electronic communications.
If your communication contains sensitive clinical information, we may ask that future communications occur through our secure Client Portal or another secure method.
Children's Privacy
This website is intended for adults seeking behavioral health services.
We do not knowingly collect personal information directly from children under the age of 13 through this website. If we become aware that personal information has been submitted by a child without appropriate parental consent, we will take reasonable steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.
Any revisions will be posted on this page with an updated Effective Date. Your continued use of this website after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our website privacy practices, please contact:
